FAQs

Product Care

• Can I repair my gator clip?
• How do I clean my suspenders?

Orders

• Do you ship outside of the U.S.?
• How do I find my order history?
• How long will it take for my order to arrive?
• I can't add an item to my cart
• What is the status of my order?
• What shipping methods do you offer?

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Return Policy & Product Warranty

• Do you offer a product warranty? If so, what does it cover?
• Do you allow returns or refunds? What is your return policy?

Other

• How do I close the toothed sizing adjuster?
• Can I customize my suspenders?
• Which size should I wear?
• Do you have a catalog?
• Does my local retailer carry Welch® products?
• Do you offer donations and/or sponsorships?