FAQs

ORDERS

• Do you ship outside of the U.S.?
• How do I find my order history?
• I can't add an item to my cart
• What is the status of my order?
• What shipping methods do you offer?
• Where does my order ship from?

SHIPPING

• How do I get free shipping on my order?
• Can Welch® ship to Canada?
• Can Welch® ship to Alaska or Hawaii?
• Can Welch® ship to a military base?
• Can Welch® ship internationally?
• What shipping provider does Welch® use?

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RETURNS & WARRANTY

• Do you allow returns or refunds? What is your return policy?
• How long do I have to request a return?
• How do I submit a return request?
• How long do returns take to process?
• How do I get my return refund?
• How do I ship my return?

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PRODUCT CARE

• How do I clean my suspenders?
• Can I repair my gator clip?
• How do I close the toothed sizing adjuster?

HOW TO BUY

• Can I buy direct from Welch®?
• Does my local retailer carry Welch® products?
• Where can I buy Welch® products?
• I'm looking for a particular suspender style, can you tell me where to find it?
• What if I'm interested in becoming a reseller?

NEW & POTENTIAL PARTNERS IN BUSINESS

• How do I become a dealer?

OTHER

• Where do I attach buttons for leather end suspenders?
• Do you offer donations and/or sponsorships?
• Do you have a catalog?
• Which size should I wear?
• Can I customize my suspenders?